Frequently Asked Questions
Everything you need to know about our premium food distribution services.
How do you ensure the freshness of perishable items during shipping?
We utilize climate-controlled logistics and insulated packaging with cold packs to ensure all perishable goods maintain their optimal temperature from our warehouse to your doorstep.
What is the minimum order requirement for wholesale pricing?
To qualify for wholesale rates, we require a minimum order value of $500. For smaller quantities, standard retail pricing applies.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if an item arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, Prime Food Distributor ships exclusively within the continental United States to ensure product quality and timely delivery.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking number and a link to our real-time delivery portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and for established commercial accounts, we offer net-30 invoicing options.