Returns & Exchanges
At Prime Food Distributor, we stand behind the quality of our products and offer a 7-day return policy for unopened items and a 24-hour claim window for perishable goods. If you are not completely satisfied with your order, please follow our streamlined process to ensure a quick resolution.
Initiate a Request
Log in to your account and navigate to the order history section to select the items you wish to return and provide a reason for the request.
Wait for Approval
Our quality assurance team will review your request within 24 hours to ensure it meets our health and safety guidelines for food transport.
Package Your Items
Carefully pack the approved items in their original packaging, ensuring all seals remain intact to qualify for a full refund or credit.
Receive Refund or Credit
Once our warehouse receives and inspects the goods, we will issue a refund to your original payment method or apply store credit to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing